Returns & Refunds

Returns and Refunds Policy

At ADDIOO GROUP COMPANIES LIMITED, we prioritize customer satisfaction. If you're not completely satisfied with your purchase, our Returns and Refunds Policy ensures a straightforward process to address your concerns.

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1. Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be in their original condition, unused, and with all tags, packaging, and accessories included.
• Items showing signs of use, damage, or alteration may not qualify for a refund or exchange.

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2. Non-Returnable Items

Certain items are not eligible for returns, including:

• Perishable goods.
• Personal care items such as cosmetics and skincare products.
• Gift cards.
• Clearance or sale items (unless they are defective).

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3. How to Initiate a Return

1. Contact Us: Notify our customer service team at contact@addiogroupcompanies.com or call us at +44 7414 218278 to request a return authorization.
2. Prepare Your Item: Ensure the product is securely packaged in its original packaging. Include the receipt or proof of purchase.
3. Ship Your Return: Send the package to:
   ADDIOO GROUP COMPANIES LIMITED
   167 Sutton Common Road, Sutton, SM1 3HT, United Kingdom.

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

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4. Refund Process

• Refunds will be processed once the returned item is received and inspected.
• Refunds will be issued to the original payment method within 7-10 business days.
• If the item was a gift, refunds may be issued as store credit.

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5. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us with your order details.

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6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or full refund at no additional cost.

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7. Questions?

If you have any questions about our Returns and Refunds Policy, please reach out to us at contact@addiogroupcompanies.com or call +44 7414 218278.